Returns Terms & Policies

At we hope that you will be completely satisfied with your rug purchase - and we'll do everything we can to make it happen. We understand that sometimes an area rug does not work once it has been delivered to your home and sits with your decor - or perhaps that you need a different size than you originally intended. In these circumstances, we'll do our best to get you the right rug as quickly as possible.

We've developed what we considerable to be an extremely fair and flexible return policy:
  • No restocking fees if returned within 7 days of receipt
  • 25% restocking fee if returned between 8 and 30 days of receipt
  • We'll even pay your return shipping in the form of a 100% credit on the replacement rug (Continental US)!

Refused shipments will incur a 20% restocking fee, or $10, whichever is greater.

Our Return Policy

We realize that there are circumstances under which you need to return an area rug.

If, for some reason, you need to return your rug, please note the following:
  • Before returning an item, you must e-mail us to get a Return Authorization Number. Returns without one will not be accepted.
  • All returned items must be in new condition and cannot have been removed from their original packaging (you may remove the rug of course, but it must be placed back in original packaging to return). We reserve the right to refuse goods that aren't in brand new condition.
  • All returns must be sent via UPS or another approved carrier within 7 days of receiving your rug in order to avoid any restocking fees.
  • Returns made between 8 and 30 days past receipt will incur a 25% restocking fee.
  • If you've been in possession of the item for more than 30 days and still want to return it, please contact us and we will assist you in claiming a manufacturer's warranty.

Questions? Concerns?

We hope that you find our return policy both accommodating and fair. If you have any questions about this policy, or need to return a rug, please Contact Us via email or chat.

Thanks and Happy Rug Shopping!

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