We at RevolutionRugs.com are dedicated to getting your rugs to you as quickly and securely as possible. To accomplish this to the best of our ability and help us earn your highest satisfaction, we ask that you understand the following. Order Fulfillment:
Free Shipping on Most Orders
- Due to the unique nature of our products, order fulfillment can take some time: generally within 3-5 business days after order placement.
- Customers are charged once an order is submitted. As soon as your order is shipped, we will send a shipping confirmation notice and package tracking information.
Incorrect or Damaged Shipments
- This free shipping offer is available for all orders placed for delivery within the continental USA. Orders to Alaska, Hawaii, or any US Territories will have shipping added to the order.
- We are not able to ship to PO Boxes at this time.
- All free shipping orders will be sent via UPS ground, or FedEx home, at our discretion.
- APO/FPO addresses are processed as International orders, and can be completed through our partnership with International Checkout below.
International Shipping (including APO/FPO addresses)
- If your order arrives incorrect or damaged, it is important that you contact our Customer Service department immediately. Photographs of the incorrect item or claimed damage are VERY helpful, if available.
- For prompt responses e-mail us at CS@revolutionrugs.com and include your 5-digit order number. We will arrange to have the issue resolved as quickly as possible.
Revolution Rugs has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org